Shipping Policy

Last Updated : 05/10/2023

Business Name and Contact Information:
• Business Name: FluffCrew
• Physical Address: B-9, Pankaj Avenue, Bhosale Nagar, Hadapsar, Pune-28, Maharashtra.
• Email Address: business@fluffcrew.com
• Phone Number: 9322081394
Shipping Methods and Carriers:
• We offer two shipping methods: Standard and Local.
• We use reliable carriers for our shipments.
Shipping Times:
• Estimated Processing Time: Orders are typically processed within 4-5 business days.
• Estimated Delivery Time: Delivery time may vary depending on location and carrier. Please allow for additional time during peak seasons or holidays.
Shipping Costs:
• Shipping costs range from 100-300 INR and are charged as a flat rate.
Domestic and International Shipping:
• We currently only offer domestic shipping within India and do not ship internationally.
Order Tracking:
• Customers can track their orders through their order details on the carrier’s platform.
Lost or Damaged Packages:
• In the event of a lost or damaged package during transit, we offer a replacement. Please contact us at business@fluffcrew.com to report the issue.
Incomplete or Incorrect Address:
• If we receive an order with an incomplete or incorrect address, we will reach out to the customer for verification. If we do not receive a response within a reasonable time frame, the order will be cancelled. Please note that a delivery fee may be charged for address correction.
Delays or Disruptions:
• Shipping times may vary based on working days and holidays. We appreciate your understanding in cases of unforeseen circumstances such as weather, holidays, or carrier disruptions.
Shipping Restrictions:
• We do not have any specific product or location restrictions. We aim to deliver to all areas within our serviceable regions.
Customer Communication:
• We will communicate with customers through our primary email address: business@fluffcrew.com. You can expect to hear from us after placing an order and during the shipping process.