Returns & Refunds

At FluffCrew, we strive to provide the best products and services for your dog’s training needs. We understand that sometimes situations may arise where you need to return or seek a refund for your purchase. Please read our Refund and Returns Policy carefully to understand how we handle such situations:
 
1. Returns Eligibility:
 
– We accept returns for puppy training kits within 10 days of the purchase date.
– The item must be unused, undamaged, and in its original packaging.
– Proof of purchase, such as an order number or receipt, is required for all returns.
 
2. Refund Process:
 
– Refunds will be issued to the original payment method used during the purchase.
– Once we receive and inspect the returned item, we will initiate the refund process.
– Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
 
3. Return Shipping:
 
– Customers are responsible for the cost of return shipping.
– We recommend using a trackable shipping service to ensure the safe return of the item.
 
4. Damaged or Defective Items:
 
– If you receive a damaged or defective puppy training kit, please contact our customer support[business@fluffcrew.com] within 7 days of receiving the item.
– We may request photographs or additional information to assess the issue.
– We will provide a replacement or issue a refund for the damaged/defective item, including return shipping costs.
 
5. Non-Returnable Items:
 
– For hygiene reasons, items that have been used or are not in their original condition are not eligible for returns or refunds.
 
6. Cancellation Policy:
 
– Orders can be cancelled within 24 hours of purchase. Refunds for cancelled orders will be issued within 5 business days.
 
7. How to Initiate a Return:
 
To initiate a return or request a refund, please follow these steps:
 
1. Contact our customer support at [business@fluffcrew.com] within 5 days of your purchase.
2. Provide your order number, details of the item you wish to return, and the reason for return.
3. Our customer support team will guide you through the return process and provide further instructions.
 
8. Contact Us:
 
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at [business@fluffcrew.com].
 
Please note that this policy is subject to change without prior notice. It’s recommended to review our policy before making a purchase.